Policy and process for consumers with disability.


It's ClicknCall's policy to do our best to meet the needs of consumers with disabilities and treat all consumers with respect and fairness.
These are some of the measures in place to help make our services more accessible and that our website meets the Web Content Accessibility Guidelines.

  • We offer large print bill format at customer's request at no cost.
  • We communicate with customer in larger font emails whenever requested.
  • Clickncall website contact us is tested to be compatible on all major browsers with a screen reader.
  • More information on accessibility features of equipment can be found on this link: www.gari.info

Staff training

Staff are required to be familiar with this Clickncall policy as well as guidlines listed on these external resources:
accan.org.au/disability
humanrights.gov.au

Staff traning is conducted regularly to ensure all ClicknCall policies and guildlines are adhereed to.

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